She is a high maintenance doll. "Care for Your REALdoll FACE System: Always remove the face slowly, working fingers between Velcro pads to separate and going from the outside in. When putting on a Face, some adjustments in alignment may be required. Eyes may need to be adjusted after seating the face into position. Tightening the jaw can be done with a Phillips-head screwdriver. By removing the back portion of the skullcap, the neck can be adjusted with an Allen wrench." (via)
